How We're Helping Clients Stay Safe
Updated September 16, 2021
We are open and ready to help; whether you need a totally contact-free experience, would like to limit contact, or are comfortable with physically distant meetings, we can and have done it all and will happily adapt our process to meet your needs while complying with all government regulations.
As of September 3, 2021 masks are required in Edmonton and as of September 4, 2021 masks are required in all indoor public spaces and workplaces in Alberta. So, you'll need to wear masks during showings and meetings with your agent and maintain physical distance.
As of September 20, 2021, the Restrictions Exemption Program is available to sellers, and they are able to require REALTORS® and prospective buyers to be fully vaccinated, show proof of medical exemption, or proof of a privately paid PCR or rapid test within 72 hours before entering their home. In addition, homeowners may have specific requirements to gain access to their homes such as limiting the number of people and requiring sanitizing. We will help ensure you comply with individual requirements. Our staff and agents continue to wear masks, maintain distancing when possible and wash/sanitize their hands frequently. If you have specific requirements you would like followed you should discuss them with us prior to in-person meetings.
We've helped hundreds of clients buy and sell homes safely in the past few months, and in our experience, buyers, and sellers have been very conscientious and flexible.
Options for Limited Contact
Don't take offence when we don't shake your hand - our agents will maintain physical distance whenever possible during client interactions. Let your agent know if you have specific requirements before meeting them in person. Our agents may provide hand sanitizer and/or gloves, but it's recommended you bring your own. Most listings also have hand sanitizer inside the entry. Homeowners may have specific requirements for accessing their properties such as wearing masks or limiting the number of people allowed in their home, we will make you aware of these requirements before the showing. Some sellers and/or brokerages may require proof of vaccination or additional forms or questionnaires to be completed before you view a home.
Contactless Showings or Limited Contact Showings
Some clients opt for “virtual showings” where an agent walks through the property and shows the client the home over FaceTime, Skype or something similar. We can draw your eye to things that you should be aware of, tell you about noises or smells, and point out any things that might perfectly match your checklist. After viewing homes virtually, you may be able to narrow down the homes you need to see in person and take extra precautions when that time comes.
Note that almost all of our listings have 3D tours that allow you to walk through them on your computer or mobile device.
We have also been busy scheduling many Virtual Coffee Dates and Online Buyer Consultations with people looking for personalized guidance on how to proceed (or not proceed) at this time, given all that we know. Contact us anytime for an online meeting to discuss your questions.
Virtual Open Houses
In-person open houses are allowed, but homeowners and their agents may not be comfortable hosting an open house for a variety of reasons. Virtual open houses have become an effective marketing tool; we can get hundreds of viewings online instead of having just a few people attend an open house in person. A virtual open house is basically just a live video tour of your home that is broadcasted online - we can even broadcast on Facebook and YouTube simultaneously.
Contactless or Physically Distanced Listings
Traditionally, listing your home for sale with a real estate agent involves inviting a few agents to tour your home and discuss marketing, pricing, fees, and other services, so you can decide who you'd like to work with. Depending on your level of comfort, we can easily adjust our process. For example, for a completely contactless experience, you could tour us through your home via video chat, and we could discuss pricing, marketing and more via a Zoom call. We also could view your home in person, wearing a mask and maintaining physical distance, and then meet online. Our brokerage uses DocuSign e-signatures to complete all contracts, and updates on your listing can be provided by email, phone call or video chat.
If and when it comes time to list your home, you have complete control over how you want buyers to view the home. Our single-property websites include a 3D virtual tour, photos and a floorplan, which we can ask potential buyers to view before showings to help reduce the number of buyers that want to see your home in person. We always recommend that no one is home during showings. We can ask buyers and their agents to wear masks, restrict the number of people attending showings, and/or to complete a "COVID Questionnaire" before showings. Buyers want to see homes in person, so if you would like to sell your home, you need to be prepared to have buyers and their agents coming through your home, but if you leave the lights on and interior doors open, we can limit the amount of contact that occurs.
Back in March and April 2020, agents, mortgage brokers and lawyers were scrambling trying to find ways to get deals closed. Now, we've got it all figured out. Some real estate lawyers are meeting with clients over video chat, or passing documents back and forth through car windows for signing, or taking other precautions.
Our Office is Open, With Restrictions
Our agents have always worked from home so there is no change there, except most of our training sessions and meetings have moved online. We are frequently meeting with our agents and staff online to ensure that they are briefed on all changes pertaining to COVID-19. If you need to pick up or drop something off and prefer not to enter the office, call our office number when you arrive (780-486-8655), and a staff member will come to your car. We also have a mail slot at our back door where you can leave mail – do not drop cheques or any other valuable items in our mail. Please see the Real Estate Council of Alberta’s “COVID-19 Information for Real Estate Consumers” for more information page.
We are limiting the number of people allowed in the office at any given time to 8 (1/3 of our fire code occupancy). In addition, if you would like to do more than a quick pickup/drop off, or would like to enter the private portion of our office past the reception area, we will require proof of vaccination or medical exemption.
Please feel free to contact us anytime through our website, by email at firstname.lastname@example.org, by phone at 780-486-8655 or contact your agent directly. Knowledge is power, and if we can help share what we do know, to help calm your fears, provide you with valuable insight into the Edmonton Real Estate Market and how this will impact you, we’re happy to share our expertise. No conversation is too small or unimportant; if you would simply like to know if ‘now’ is the right time for you, or would just like to know what’s going on with real estate in Edmonton, let’s discuss that and your best options.